Terms of service

Terms of Service

Welcome to Spot On DTF. By visiting our website and/or purchasing from us, you agree to the following Terms of Service (“Terms”). These Terms apply to all users of the site, including  browsers, vendors, customers, and merchants.

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1. General Conditions

Spot On DTF reserves the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our products or services without written permission.

We make every effort to ensure all information on our site is accurate and current. However, we are not responsible if information is inaccurate, incomplete, or outdated.

2. Products & Services

Spot On DTF provides custom-printed, embroidered, and blank apparel, uniforms, and accessories.
All prices are listed in **Australian Dollars (AUD)** and are subject to change without notice.

We reserve the right to modify or discontinue products or services at any time without liability.

3. Custom Orders & Artwork

All custom-printed and embroidered products are made to order.
By submitting artwork or designs, you confirm that:

* You own or have permission to use the design.
* You grant Spot On DTF permission to reproduce the artwork solely for the purpose of fulfilling your order.

We may refuse to print any design that is offensive, trademarked, or violates copyright or intellectual property laws.

4. Accuracy of Order Information

You are responsible for providing accurate order details, including garment type, size, colour, quantity, and logo placement.

Spot On DTF is not responsible for errors in submitted artwork, incorrect sizing, or incorrect details once production has started.

Please review your order carefully before final confirmation.

5. Pricing & Payment

All payments must be made in full before production begins unless otherwise agreed in writing.

Prices include GST where applicable. Shipping costs are calculated at checkout and added to your total.

We accept major credit/debit cards and secure online payment methods through Shopify Payments.

6. Shipping

Orders are shipped Australia-wide via Australia Post or trusted courier partners.
Processing times are generally **7–15 business days**, with additional time for delivery depending on location.

Shipping costs and delivery estimates are outlined in our Shipping Policy.

Spot On DTF is not responsible for delays caused by couriers, incorrect shipping addresses, or natural events.

7. Returns & Refunds

Custom-made and personalised products cannot be returned or exchanged for change of mind.

If an item is faulty, damaged, or incorrect, please contact us within 7 days of delivery for review.

Full details are available in our Return Policy.

8. Intellectual Property

All designs, artwork, photos, logos, and text on this website are the property of Spot On DTF unless otherwise noted.

You may not use our branding, content, or images without written consent.

9. Limitation of Liability

Spot On DTF will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Our liability is limited to the purchase price of the product in question, as permitted by Australian law.

10. Governing Law

These Terms are governed by the laws of Victoria, Australia, and any disputes will be handled in the courts of Victoria.

11. Contact Information

For any questions regarding these Terms, please contact us at:
📧 info@spotondtf.com.au
🌐 www.spotondtf.com.au

By placing an order with Spot On DTF, you acknowledge that you have read, understood, and agree to these Terms of Service.